ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW CONTACT INFO@LUSHDESIGNERGEAR.COM TO REQUEST.
Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.
If you need to return, exchange or refund your order, please read the following instructions carefully:
REASONS FOR EXCHANGE:
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to firstname.lastname@example.org and one of the team will follow it up for you.
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email ( email@example.com) stating your order number and please include a photo of the damaged good. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP
Also, we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.
WE DO NOT ACCEPT RETURNS WHEN:
You can cancel your order for any reason within 12 hours since the time your order is placed.
If you want to change your order to another item (with the same price only), please contact us and state clearly what you want to change to. They can be changed if they have not in production yet.
All the requests should be submitted to firstname.lastname@example.org.
Any further questions about our return and refund policy?
Please send us an email at email@example.com and we will help you out to the best of our abilities!